An Integrated Approach to IT Annuity Contract Management

Delivered as a cloud-based managed service, the ServTrax platform is comprised of multiple application components, each designed to help you grow and maximize your IT asset and contract management business.

Built as a collaborative platform, ServTrax allows you to work alongside your customer with an efficient and cost-effective approach to IT contract management. You will grow your business by helping your customers more effectively manage support costs.

SERVTRAX

 

The core of the platform, ServTrax, serves as a single repository for the centralization of all customer IT asset and related contract information. Accessible by both you and your customers, ServTrax promotes a collaborative process ensuring complex OEM agreements are managed efficiently and cost-effectively.

ROBUST
REPORTING
ASSET & CONTRACT REPOSITORY

BRANDED

INTERFACE

AUTOMATED NOTIFICATIONS

WORKFLOW

AUTOMATION

API

CAPABILITY

Our partners leverage ServTrax to significantly reduce operational costs, while simultaneously increasing their recurring revenue streams.

QUOTRAX

 

QuoTrax provides business process automation allowing you to significantly reduce costs, increases efficiencies, and provide a consistent customer experience throughout your annuity renewal process, regardless of manufacturer. QuoTrax manages the customer engagement experience across the entire renewal lifecycle via a collaborative approach.

VERSION
CONTROL
ONLINE
QUOTE DELIVERY
PROPOSAL
MANAGEMENT
PRICING
IMPORT
IMPROVED
FORECASTING
PARTNER-BRANDED PROPOSAL

QuoTrax is the ideal platform for you to streamline quoting interactions with your customers by providing automation and transparency, while significantly reducing the administrative burden caused by traditional quote conversion and management processes. 

MARKETRAX

 

MarkeTrax provides your organization an intelligent view into your customers’ transaction history, which can be used to identify future buying patterns.


MarkeTrax data analytics helps you analyze technology sales trends across your entire customer portfolio, providing insight to crafting and executing marketing strategies that are based on historic consumption.  

REPOSITORY OF CUSTOMER ASSETS
SALES
ANALYTICS
CUSTOMIZED MARKETING CAMPAIGNS
IMPROVED CUSTOMER RETENSION
OEM SUPPORT KNOWLEDGE
CAMPAIGN
MANAGEMENT

MarkeTrax helps to identify customer purchase patterns and create up-sell/cross-sell opportunities within your installed-base customer accounts. This targeted sales information can be used to generate new hardware, software, subscription, and support revenue opportunities.

The ServTrax Platform

Channel partners are creating significant value for their customers by aligning resources that specialize in the management of customer data, implementing purpose-built platforms and best practice processes to aid their customers in the management of their IT asset portfolio.